I redeemed a voucher for “Penguin Egbert skin” and purchased Egbert, however the only skin it says I have for him is Emerald, which I have not redeemed a voucher for in the past.
It seems I had emerald egbert from the past at some point, im unsure when, and when I relogged I had Penguin egbert in my rewards, so I just had to relog for it to pop up, sorry for the confusion!
lucian
Team•
Mar 7, 2025
Hello, unfortunately, we could not reproduce this issue. Can you try to attach more information or make a ticket in our Discord server? Thank you!
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crimsonlife70629
Mar 9, 2025
It seems I had emerald egbert from the past at some point, im unsure when, and when I relogged I had Penguin egbert in my rewards, so I just had to relog for it to pop up, sorry for the confusion!
lucian
Mar 7, 2025
Hello, unfortunately, we could not reproduce this issue. Can you try to attach more information or make a ticket in our Discord server? Thank you!